On The Job Training

Client Feedback

On The Job Trainer
Typical On The Job Trainer

On The Job Training – Client Feedback – Because a job skills training system can impact an organizations approach to learning , many clients what to assess initial, or ongoing results.  Because On The Job Training provides clients with a skilled, capable team of internal Subject Matter Experts, who build individual employees competence, and workplace capability, to  ensure organizational compliance, leadership are interested in gauging  the impact on the SMEs, production employees, and the organization as a whole. Clients interviewed a number of SMEs, asking them to comment on how becoming On The Job Trainers affected them, their departments, and their organizations.

Following is a sample of participant responses, gathered from individual interviews, or written surveys:

Manufacturing Client

I know what I’m doing every time I got to train. The structure allows me to organize my own thoughts on the process. I don’t have to worry about jumping around and not conveying a full picture because the structure keeps me on track.

Food Processing Client

I enjoy being a trainer because I get to share my knowledge with others and learn from them as well. I didn’t think it would work for immigrant workers, who didn’t speak English, but it did! Imagine finding a paying job two weeks after arriving in our country. This really works!

Hospitality Client

The light bulb moment after you’ve explained and demonstrated when they get to try the process and realize it’s easy to pick up; those are the moments I love.

Financial Services Client

I can tailor my training to really focus on how my learner likes to learn. I’ve had some learners that really relied on watching me, while others really needed to hearclient all the details to “get it”. There’s flexibility within model to spend more time where the leaner benefits the most.

Health Services Client

I trained someone in my area a few years ago following the the on the job training model. Recently they came to me and told me they caught and fixed an issue on their equipment before it impacted production. “Do you know how I knew what to do? You taught me that!” Proud trainer moment.

Construction Materials Client

At first, I didn’t like that we were required to put “sleeps” in between our competency demonstrations; it just seemed to take longer than we needed to spend. But now that I’ve trained a lot of people, I know why it’s needed. I had a learner who could do a task one day after I showed them, but then would struggle the next day on the same thing. They needed a bit more support to “get it”, but now they’re an SME in the area.

Auto Parts Manufacturing Client

My trainer consistently referred to the training documents while training me. When I was on my own, I knew where to look when I needed a quick reminder on a task. Now that I’m a trainer, I make sure I’m doing the same thing!

Fine Metalworking Client

Before On The Job Training, I had trained without a program. I had an “ah ha” moment myself when I learned about training vs. managing. After taking the course, I was more comfortable talking to my supervisor about training issues because I could actually assess them and relate them back to situations that needed to be managed rather than trained.

Aircraft Parts Supplier Client

As a supervisor, I’m confident that my trainers will bring all learners to the same level of competence before qualifying them on a task. Our training documents and On The Job Training program together form a solid foundation for getting knowledge and skill to those who need it. The program contains a lot of tools that are really helpful.